- Introduction and Scope
These Terms of Use govern access to and use of the Red Deer Resort & Casino website located at reddeerresortandcasino.ca, as well as the general conditions that apply to guests and visitors of the property at 3310 50 Avenue, Red Deer, Alberta, Canada. By accessing the website, making a reservation, or visiting the property, you confirm that you have read, understood, and agreed to the terms set out in this document.
These terms apply to all individuals who visit the website, contact the property through any official channel, or attend the property in any capacity. Individuals who do not agree with any part of these terms should not use the website or proceed with a booking.
The company reserves the right to update or amend these terms at any time without prior notice. Continued use of the website or services following any amendment constitutes acceptance of the revised terms.
- Eligibility and Age Requirements
2.1 Minimum Age for Check-In
The minimum age to check in as a registered guest at Red Deer Resort & Casino is 18 years. Guests under 18 years of age may only check in when accompanied by a parent or legal guardian who assumes full responsibility for the minor during the stay.
2.2 Casino Access
Access to the on-site casino is subject to applicable Alberta provincial law and the operating guidelines established by Alberta Gaming, Liquor and Cannabis (AGLC). Age verification may be required at any point on the casino floor. Guests who cannot provide valid proof of age will be refused entry to the gaming area.
2.3 Pool and Fitness Facilities
Guests under 17 years of age must be accompanied and supervised by a responsible adult at all times when using the swimming pool or fitness facilities. Pool access hours are 7:00 am to 10:00 pm. These hours are subject to change without notice.
- Identification and Check-In Requirements
All guests are required to present valid government-issued photo identification at the time of check-in. A credit card is also required to cover incidental charges. The company reserves the right to pre-authorize the guest’s credit card prior to or upon arrival.
Standard check-in time is 4:00 pm. Check-out is required by 11:00 am. Requests for early check-in or late check-out are subject to availability and may incur additional charges.
A security or incidentals deposit may be collected at check-in. Where applicable, this deposit is refundable to the original payment method within a defined period following check-out, provided no charges are outstanding. Specific deposit amounts and refund timelines are communicated at the time of booking or upon arrival.
Cash is not accepted for incidental deposits. Contactless check-in and check-out options are available where indicated.
- Pet Policy
Guests may bring domestic pets, including dogs and cats, subject to the following conditions:
- Pets are permitted in designated rooms only.
- A pet fee applies per accommodation per stay. The current fee is confirmed at the time of booking and is subject to change.
- Pets must not be left unattended in guest rooms at any time.
- Weight and number restrictions may apply.
- Service animals are exempt from pet fees and are permitted throughout the property in accordance with applicable Alberta human rights legislation.
Guests who fail to disclose the presence of a pet at the time of booking or who leave a pet unattended may be subject to additional charges or may be asked to vacate the premises.
- Regulatory Compliance and Casino Operations
The casino at Red Deer Resort & Casino operates under the oversight of Alberta Gaming, Liquor and Cannabis (AGLC). All casino activities on the premises are conducted in accordance with the Casino Terms and Conditions and Operating Guidelines (CTCOG) published by AGLC, as well as any applicable provincial legislation.
Guests are expected to comply with all posted rules and instructions from casino staff at all times. The resort reserves the right to refuse entry to, or remove, any individual from the casino floor for failure to comply with applicable rules, disruptive conduct, or any other reason permitted by law.
AGLC maintains a regional office in Red Deer. Guests with questions about casino regulations or charitable gaming in Alberta may contact AGLC directly for further information.
- Website Use and Intellectual Property
All content published on the Red Deer Resort & Casino website, including text, images, logos, and structural elements, is the property of the resort or its licensors and is protected under applicable Canadian intellectual property law. Unauthorized reproduction, distribution, or modification of any website content is prohibited.
You may access and use the website for personal, non-commercial purposes only. Any automated access, scraping, or data extraction without prior written consent is not permitted.
Reasonable efforts are made to ensure the accuracy of information published on the website. However, no warranty is given that all content is complete, current, or free from error. The company reserves the right to correct or remove any content at any time.
- Limitation of Liability
To the extent permitted by applicable law, Red Deer Resort & Casino is not liable for any indirect, incidental, or consequential loss arising from the use of the website or reliance on information published therein. This includes, but is not limited to, errors in pricing, availability, or property descriptions.
Liability in connection with any booking or stay is limited to the amount paid for the relevant reservation, except where liability cannot be excluded under applicable Canadian law.
- Privacy
The collection, use, and storage of personal information provided through the website or at the property is governed by the Privacy Policy, which forms part of these terms. By using the website or making a reservation, you consent to the handling of your personal information as described in that policy.
- Governing Law
These Terms of Use are governed by and construed in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada. Any dispute arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Alberta.
- Contact Information
For questions related to these Terms of Use or any aspect of a stay or visit, contact:
Hotel inquiries
Phone: 403-346-2091
Casino inquiries
Phone: 403-342-5825
Sales and group bookings
Email: [email protected]
Phone: 403-755-1150
Toll-free
Phone: 800-662-7197
Property address
3310 50 Avenue, Red Deer, Alberta, Canada, T4N 3X9